Send-In Policy. (NEW) Each item you send in MUST have a post-it-note with your name, address & order number clearly written on the back which matches your order invoice.
Please read carefully and entirely. You must print, sign and include this form with your items to have each one signed. If sending multiple items, please list each one on a single form.
Customer agrees to the following:
1) For this offering, we are accepting: Any and all items.
2) Pack carefully and securely. If it's valuable, pack it well. We try to re-use your packaging when possible (unless it looks damaged, etc), so pack it accordingly! It is recommended that you also purchase insurance and tracking for your own peace of mind. We are not responsible for any damage or loss done during shipping to us, or back to you. We will insure all packages leaving Official Pix for the amount of your purchase. If your item requires additional insurance, please indicate that on your item, and we can invoice you for it. We use USPS for all shipments as we have an outstanding record with their service for items arriving safely. A note to international customers: your country, and/or customs office may open, inspect, and/or charge you import taxes on your incoming package. Handling and damage may result outside of our control. Please plan accordingly. Again, we are not responsible for any lost or damaged shipments.
3) A note on personal items. Please label the back of all items with your personal information including your order six digit order number. While we will do our best to accommodate specific ink color, we are not responsible for the wrong color/pen requested being used. We will handle all items very carefully. However, it is possible that while handling and signing, the actor may have a mishap with their pen, and/or some other damage could occur to your item. Again, we will handle your items with the greatest of care and as if they were our own, but we will not be responsible for any damage to your item during shipping, handling, celebrity or pen mishaps, misspelled names, and/or signing. Additionally, if you choose to pack your send-in item in packaging larger or heavier than is normal for an item of that size, we may invoice you for additional shipping charges. For international orders, we are required by law to put your full purchase price as the value of the package.
4) We reserve the right to refuse any item for any reason. This is in place for us to refuse any objectionable items, or other items not covered in this signing. If in doubt, ask. If you send a non-approved item, it will be returned, and only the signing fee will be refunded. Return shipping will not be refunded.
5) Should the signing be canceled by the actor for any reason, a full refund will be given minus return shipping so we can ship your item(s) back to you.
By submitting your order and signing below, you agree to the terms above and that any and all items sent to us are subject to the above guidelines. Failure to include this agreement with your personal item will result in it being returned to you and only the signing fee will be refunded. Return shipping will not be refunded.
Please print your name and shipping address, your contact info (phone & email) and a brief, but detailed description of your item below.
Detailed item description (use back of page if additional space is required)___________________________________________________
Order # ____________
Your signature, date, and 6-digit order number.
The deadline for items to arrive is TBD.
Ship all Send-In items to:
17437 Painted Leaf Way
Clermont, FL 34714